Spare parts store for emergency service

SUPCON now has the on-site spare parts store for emergency service all around world, and combines demand prediction, transportation, storage, distribution, inventory control, and warehouse management. SUPCON has established the scientific and efficient logistics systems, which can swiftly and completely deliver the emergency spare parts and relative products to customers.

Professional service team
SUPCON service has nearly 400 service engineers and senior PMP project managers with rich practical experience, and a professional team which consists of senior automatic control experts coming from the design institutions, large petrochemical and power enterprises. It has become a excellent team with mature service awareness, innovative service concept, scientific service methods and outstanding service effects.

Professional tools and equipments
SUPCON has many large libraries equipped with advanced testing instruments and equipments for quality analysis and fault handling, which would greatly improve the response of maintenance, and meet the customers demand for quick repair to the maximum.

SUPCON has developed series of special software and hardware tools, and plenty of the high-precise instruments for automation system maintenance, which provide professional support for the precise and efficient on-site service..

Service management throughout lifecycle

SUPCON service has the leading capacity for providing total automation solution and overall maintenance of instruments and control systems. With the mature experience of advanced control application, SUPCON has seamlessly integrated the customer requirements of whole lifecycle of automation products, and can offer a wide range of services such as technical consultation, engineering implementation, training & certification, scheme optimization, technical support. And customers can choose different services according to different requirements. At the different stages of the product lifecycle, SUPCON offers special and customized services which fully take the customers’ benefits into consideration.

Service quality assurance system
Customer demand concerned, customer satisfaction oriented.
SUPCON service has the standard service workflow and criterion, and excellent services including pre-sale consultation, engineering design, system assembly, on-site implementation, project delivery and after-sale service, under the conduct of the service quality management, sound project management and engineering supervision system. SUPCON provides customers with the all-round one-stop high quality service from pre-sale consultation to after-sale service, and the sound service return visit, excellent satisfaction survey and evaluation system.